Production time

Standard production is 3–5 business days after you approve your digital proof. Large orders, specialty garments and multi-location prints can take longer; we confirm the date on your proof. Rush production is available on request for an additional fee.

Shipping options

• DFW local pickup: free, by appointment, from our Dallas–Fort Worth location. We email you when the order is ready.
• Nationwide shipping: UPS or USPS with tracking to any U.S. address. Ground transit is typically 1–5 business days after production. Shipping cost is shown at checkout.
• Multiple addresses: we can split an order across locations; request this when you get a quote.

Returns on custom items

Custom-printed apparel is made for you and cannot be returned or exchanged for size, fit, color preference or change of mind. Please check your proof carefully before approving: it shows the exact garment color, artwork size and placement we will print.

Misprints, defects and damage

If we made a mistake, a print is defective, or items arrive damaged, contact us within 7 days of delivery with photos of the affected pieces. We will reprint the affected items or refund them, whichever you prefer. Reprints are produced at the front of the queue.

Cancellations

Orders can be cancelled at no charge any time before proof approval. After approval, garments are pulled and printed, so cancellations are not possible.

Questions

Email info@dfwprintwear.com or call 972-970-1218, Monday to Friday, 8am to 5pm CST.